Store Policy

Shipping

Your shipping/handling fee is determined by the parcel’s weight, size and destination. Some orders are shipped in multiple packages.

United States

All orders are subject to shipping charges, exact rates will be calculated based on weight at the check out.
There is a minimum $99 order in order to get free shipping. We will choose the best and most cost-effective way to ship your products
We currently use FedEx, UPS and US Post Office.
Orders shipped outside the 48 contiguous states to Hawaii, Puerto Rico, Virgin Islands and Alaska by ground are subject to the carrier’s normal delivery time.

International

Duties, taxes, VAT and import costs are not included in the shipping cost. These fees are set by the country of destination, based on the shipment value and class of goods. Those fees will be collected directly from the carrier. Please contact your local government for questions related to import taxes and duties.
We ship only within US and Canada

Pick-up at warehouse

No charge
Pick-up is available our warehouse at “Nail Art House Salon & Academy” at 8701 W Parmer Ln,ST 2118 Austin, TX, if you select the option at checkout. We will contact you to let you know the time frame for the pick-up.

Additional information

We can only ship to your permanent address. We cannot ship to any of these locations: hotels, motels and resorts
We ship to APO addresses, US territories and possessions.
Saturday and Sunday are not considered business days.

PACKAGE IS UNDELIVERABLE AND RETURNED TO OUR WAREHOUSE

If an order cannot be delivered and shipping provider returned package to Nail Art House, LLC due to incorectly provided address by the customer at the check out, the customer is responsible for the shipping charges associated with re-shipping the package to the correct address. If a package is marked “undeliverable”, it is the customer’s responsibility to contact the shipping company to make the proper arrangements to obtain package.

Nail Art House, LLC is not responsible for the package once it has been shipped out. If an “undeliverable” package is returned to Nail Art House, LLC we will re-ship the package to you if requested once the customer pays the shipping cost associated with re-shipping the package. If the customer decides not to re-ship the package, a full refund minus the original shipping charge will be issued to the original payment method on the order.

If a package becomes lost due to an incorrect address the customer entered during checkout, the customer is responsible for filing a claim with the shipping carrier and no replacement package will be issued. If a package is lost by the shipping carrier, Nail Art House, LLC will file a claim with the shipping carrier and the customer will receive a replacement package only in case customer purchased Route package protection.

LOST, STOLEN OR DAMAGED PACKAGES IN TRANSIT:

Once packages are dispatched from our warehouse, they are under control of our shipping providers and we have limited liability over lost, damaged or stolen packages. We understand dealing with lost, damaged or stolen packages can be frustrating, therefore Nail Art House, LLC have partnered with “Route Shipping Protection” to provide “worry-free” instant replacement or refund for packages that are lost, damaged or stolen in transit. We strongly recommend opting-in to “Route Shipping Protection” at the check out as without it you acknowledge that Nail Art House, LLC claims no responsibility over lost, damaged or stolen packages in transit. To read more about “Route Shipping Protection” policies when it comes to lost, damaged or stolen packages, please navigate here.

All claims should be made directly with “Route Shipping Protection” by using the claim option on the email sent out by “Route Shipping Protection” or by navigating to claims.route.com. Please note, “Route Shipping Protection” fee is not refundable after a package is dispatched from our warehouse.

Returns and Refunds

Not what you were looking for? Receive an item in error? Order the wrong item?

If are not completely satisfied with your purchase, you may return it within 10 days from the time of delivery minus shipping fee for a refund in unused all-original packaging condition only*. Please note: Shortage, discrepancy or damage in a shipment must be reported within 3 business days after delivery. Please do not discard any boxes or wrapping supplies until the issue is resolved. Exchange for another products can be made within 14 days after delivery when product is in unused, in all-original packaging condition only. Buyer pays shipping cost.

We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

Returns and refunds are approved after all following conditions are met:

All returns must be authorized to be returned.

Product(s) should be:

Returned within 14 days from shipping date,
In good condition, in original packaging with all printed materials, parts and accessories and the UPC Code on the exterior, and
Received in sellable condition.
Shipping charges are refunded only when the wrong product was shipped or product was defective upon arrival.
Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.
All returns will be inspected and must be 100% complete.
All free items included with a specific product purchase must be returned as well to receive credit.
When buy in case, but return less than case quantity, the refund price will be calculated using next higher price level.
It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Nail Art House.
*Following items cannot be returned: gel polishes, base coats, top coat, nail brushes, mani/pedi professional tools, nail bits.
*No returns can be made on clearance sale items and special/custom orders; these are considered final sales.
All returned items are subject to 10% restocking fee.
Credit will always be issued to the same credit card to which they were charged.

Warranty

SHEMAX MANUFACTURER WARRANTY & RETURN POLICY:

SHEMAX provides 1 year limited manufacturer warranty from the time of purchase that exclude coverage for “neglect” ex: water damage, lack of proper maintenance and etc. All products should be send for inspection first. Shipping and handling is a buyer’s responsibility. If for any reason client is not satisfied with a purchase within first 7 days from the time of delivery, product can be returned ONLY if it is unused due to sanitary reasons and in all original packaging minus shipping and handling fees. Buyer pays shipping handling cost. After 7 days period, products are not eligible for return & refund.

SAEYANG CO.,LTD. WARRANTY & RETURN POLICY:

Original Manufacture’s warranty is 1 years from the time of purchase. All warranty & inspection done on side in Korea. Shipping and handling is a buyer’s responsibility. If for any reason client is not satisfied with a purchase within first 10 days from the time of purchase, product can be returned ONLY if it is unused and in all original packaging. Buyer pays shipping handling cost. After 10 days period, products are not eligible for return & refund.