Customer Support

To request a return, please contact our support team with your order number and the reason for the return. Once approved, we will provide return instructions and any necessary return authorization information.

Refunds are typically processed within 2–5 business days after the returned item has been received and inspected. Depending on your bank or credit card provider, it may take an additional 3–10 business days for the funds to appear in your account.

If the return is due to defective, or incorrectly shipped item, we will provide a prepaid return label. For all other approved returns, customers are responsible for return shipping costs unless otherwise stated.

We try to package each shipment carefully based on best practices and industry recommendations. Nevertheless, damages may occur damages may occur during the shipping process and unfortunately this process is outside of our control. We strongly encourage customers to opt in at the check to “Route Shipping Insurance” and get instant refund/replacement once damage occur. To create a claim with “Route Shipping Insurance”, please navigate here.